At Plus.line, we are on call for our clients 24 hours a day, 7 days a week, 365 days a year with optimally trained technicians.
This starts already at our service desk/NOC(Network Operations Centre). Here you are directly linked to 2nd level support and your enquiry will be taken up by qualified German and English speaking technical staff. After this, it is just a few steps for our NOC team to our 3rd level specialists. Thus we don't lose any time and guarantee that there is always a fast and uncomplicated exchange between the 2nd and 3rd levels.
As a matter of principle, our specialists ensure that your internet applications run stably. Always. Even if a problem occurs at night our on-call service is on duty as a matter of course. You are dealing with competent technicians who are specialised in IP, Linux, Unix or Windows, with a great deal of experience in sophisticated hosting solutions. Accordingly, they quickly make sure that a solution is found.
When selecting our technical staff, we not look for an optimal training, usually a university degree, but we also place great value on the sense of responsibility of the candidate, then you must always be able to rely on us and our performance – no matter what time of day or night it is.
This is ensured by the service or the project manager who is your direct contact partner. He/she is the team leader coordinating all tasks for you, monitoring performance and documenting this for you – at all times transparently traceable. Promised.